View your plan and monthly cost.
You can check your plan and monthly cost from Stripe.
"Settings" > "Billing" > "Manage"> and enter the authorization code you can have an access to Stripe (online payment service). You can check your plan and monthly cost from Stripe.
Your billing date
Depending on your subscription type you pay monthly or annually on the day that your subscription starts.
What payment methods are available?
SURF accepts credit cards and Google Pay.
The following table is the available credit cards on payment.
| Available CARD BRAND | COUNTRY | CUSTOMER COUNTRY |
|---|---|---|
| ・Visa | All countries | Global |
| ・Mastercard | All countries | Global |
| ・American Express | All countries except Brazil, Malaysia, Thailand, and the United Arab Emirates. | Global, except India* |
| ・Discover & Diners | Canada, Japan, United Kingdom, and United States | Global |
| ・China UnionPay | Australia, Canada, Hong Kong, Malaysia, New Zealand, Singapore, United Kingdom, United States, Switzerland, and all countries in the European Economic Area except Croatia, Iceland, and Lichtenstein | Global |
| ・Japan Credit Bureau (JCB) | Australia, Canada, Japan, New Zealand, and United States | Global |
| ・Cartes Bancaires | All countries in the SEPA region | France |
Change your billing method.
You can change your billing method from Stripe.
"Settings" > "Billing" > "Manage"> and enter the authorization code you can have an access to Stripe (online payment service). You can change plans from there.
Payment method was declined.
Please check that your billing information is correct.